Frequently Asked Questions

Everything you need to know about working with us

Great question — color retention is not only about plating thickness. It also depends on how clean the casting and polishing are before plating. Even at the same 0.03 μm, our pieces hold color noticeably longer because the base surface is smoother.
Our standard spec: 0.03 μm → about 6 months of daily wear. If your market needs longer (12+ months), we can go to custom plating thickness and issue a plating report after production.
And in case of any color issue caused by wear — chemicals, perfume, chlorine — we cover free re-plating and repair, so your customer is protected.

Good question — our MOQ is designed for brands that are still testing the market, not for bulk-only buyers.
925 sterling silver (custom design): MOQ 1 pc on first order. Stainless steel: 100 pcs / color standard; for a first cooperation we can split into 50 pcs × 2 colors. Logo: free customization on the piece. Custom packaging: MOQ only 5 pcs.

Yes, we have a catalog. Before I send it, one quick question so we do not overload your inbox with 500 SKUs — which market do you sell into, and mainly which channel (DTC website / Amazon / retail store / wholesale)?
Based on that we can pull the 30–50 pieces that actually match your buyers, and if it is a good fit we will build a custom selection just for your store.

Before give a number, let us quickly show how we build quality in — because the warranty only works if the process is right.
Casting: high-precision molds, cleaned surface before polishing. Polishing: 1–2 extra rounds vs. average factory. Plating: 0.03 μm standard, custom thickness on request. QC: 100% visual + color + weight check before packing.
On warranty: for any quality defect, we cover replacement/repair within [X] months after delivery.

Yes, we fully support dropshipping — a big part of our clients are startup DTC brands, so it is built into how we work.

Standard lead time: Sample [7–10] days. Bulk [25–35] days depending on quantity and plating spec.

100% confirmed — all our silver items are 92.5% pure silver. I can send you the material certificate right now.
On top of that: our silver is recycled, which meets EU sustainability requirements — useful if you sell into Europe.
If there are any problems with the product, please provide timely feedback. We will handle them very proactively and propose a solution that satisfies both parties.

Yes. Our two standing certifications: CE certification — materials are eco-friendly, nickel & chromium free, hypoallergenic. 925 material certificate — confirming 92.5% pure silver content.
If you need something extra (REACH, Prop 65, RJC, LFGB…) let me know — we help clients apply for the additional testing.

We typically accept a deposit payment before production starts, with the balance due before shipment. For our VIP customers who have established a long‑term合作关系, we also offer credit terms (i.e., payment after delivery).

We are a direct manufacturer with our own production facility. You are very welcome to visit our factory for a firsthand look at our operations and quality control processes.

We strictly follow our production standards. During manufacturing, we conduct 2–3 quality inspections at key stages to detect and correct any issues early, ensuring that production timelines are not affected. Before packaging and shipment, we perform a final inspection to guarantee that every piece meets our quality criteria.

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